Frequently Asked Questions
Products & Sizing
What do you sell?
KHARITES offers women's fashion and apparel, including matching two-piece sets, dresses, tops and tanks, tees, skirts, denim, and wide-leg trousers and loungewear — pieces designed for everyday wear and for the moments that matter.
What sizes do you offer?
Our range generally runs from XS to 2XL, with some styles offered in numeric sizing. Please check the size details on each product page to find your best fit, as measurements can vary slightly between styles.
How do I choose the right size?
Each product page includes sizing information for that specific item. If you're between sizes or unsure, feel free to contact us before ordering and we'll help you decide.
Orders & Payment
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. All payments are processed securely through Shopify's encrypted, PCI-DSS-compliant checkout — we never see or store your full card details.
Can I change or cancel my order?
You can cancel your order within 2 hours of purchase by contacting us. After that, your order may already be in processing. If it has shipped, please contact us once it arrives and we'll help from there.
Is my payment information safe?
Yes. All transactions are encrypted and handled by Shopify's secure payment gateway, which meets industry standards for payment card security.
Shipping & Delivery Where do you ship?
We currently ship within the United States. We're planning to expand our delivery areas in the future.
How much does shipping cost?
We offer free shipping on all orders.
How long will my order take?
Orders are processed within 2 business days after payment, and then typically arrive within 5–10 business days. In most cases you can expect your order roughly 7–12 business days after your purchase.
Will I get tracking?
Yes. Once your order ships, you'll receive an email with tracking details so you can follow it to your door.
My order hasn't arrived — what should I do?
If your package hasn't arrived within the estimated timeframe, contact us and we'll open an investigation with the carrier on your behalf.
Returns & Refunds
What is your return window?
You can request a return within 7 days of your order being delivered (as shown by tracking), as long as the item is unused, in its original condition, and in its original packaging with tags attached.
How do I get a refund?
To receive a refund, the item must be shipped back to us. Contact us first and we'll provide the return address and instructions. Return shipping is paid by the customer. Once we receive the item, your refund is processed to your original payment method within 10 business days of approval.
My item arrived damaged or incorrect — what happens?
You don't need to ship it back. Just contact us within 7 days with your order number, a short description, and clear photos. We'll either send you a replacement at no cost — we handle everything — or issue a full refund, whichever you prefer.
Can I exchange an item?
We offer exchanges for incorrect or defective items, and we cover the shipping when we send your replacement. If you simply ordered the wrong size, please place a new order for the size you want.
Are any items non-returnable?
For hygiene reasons, intimate apparel and undergarments can only be returned if unopened and unused. Custom or personalized items are also non-returnable.
Contact
How can I reach you?
Email: info@kharitesshop.com
Phone: +1 260 346 7878
Contact Form: [CONTACT FORM LINK]
Working Hours: Monday to Friday, 9:00 AM – 5:00 PM — we aim to respond within 48 hours.