Refund policy

Return & Refund Policy

Last Updated: 25/07/2026

Thank you for shopping with kharitesshop.com. We want you to be happy with every order. This policy explains how refunds, replacements, and exchanges work, along with the timelines involved. If anything is unclear, please get in touch — our details are at the bottom of this page.

Policy Overview
Return window: 7 days from the date tracking shows your item as delivered

Refund processing time: 10 business days from approval
Shipping costs: Return shipping is always paid by the customer. We only cover shipping when we send

you an item (for example, a replacement or exchange).

Order Cancellations

You can cancel your order within 2 hours of purchase by contacting us. If your order has already been shipped, please contact us once it arrives and we'll help from there.

Return Conditions
You may request a return within 7 days of your item being delivered (as shown by tracking), provided that:

The item is in its original, unused condition with all tags attached and in its original packaging You can provide your order number as proof of purchase

Non-returnable items: For hygiene reasons, certain items such as intimate apparel and undergarments cannot be returned unless they are unopened and unused. Custom or personalized items are also non-returnable.

If You Want a Refund
To receive a refund, the item must be shipped back to us.

We'll send you the return address and any instructions you need.
Ship the item back using a tracked service. Return shipping is paid by the customer.

We process your refund to your original payment method once we receive the item (see timelines below).

If Your Item Is Defective or Incorrect and You Still Want the Product

If your item arrives defective or incorrect and you'd like to keep the product, we'll send you a new item at no additional cost — we handle everything.

Contact us at info@kharitesshop.com or through our contact form with your order number, a short description of the issue, and clear photos of the item (and packaging, if relevant).

We ship your replacement at no cost to you. You don't need to send the original item back.

If you'd prefer a refund instead of a replacement, that follows the refund process above (the item must be shipped back).

Refunds
Approval: Once we receive and inspect your returned item, we will notify you of the outcome, usually

within 5 business days.

Processing: Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need extra time to post the funds.

Confirmation: You will receive an email once your refund has been processed.
If you don't see the refund after this time, please check with your bank first, then contact us for help.

Exchanges

We offer exchanges for incorrect or defective items, and we cover the shipping when we send the replacement to you — just contact us and we'll handle it. If you simply ordered the wrong size, please place a new order for the size you want.

Lost Packages

If your package hasn't arrived within the estimated timeframe, contact us and we'll open an investigation with the shipping carrier on your behalf.

Contact Us
Email: info@kharitesshop.com

Contact form: available on kharitesshop.com

Phone: +1 260 346 7878

click here to go to our CONTACT FORM

Registered address:

KHARITES (Company No. 17349386) 321–323 High Road
Romford
RM6 6AX

United Kingdom